One mailbox, answered on business days.

Delay Review has no contact form, no telephone line and no premises open to visitors. Every request is handled by email.

support@delayreview.site

Response times

The mailbox is monitored Monday to Friday, 09:00 to 18:00 (BRT, UTC−3). Messages are answered within two business days. Messages arriving at weekends or on Brazilian public holidays are answered on the next business day.

What to include

A message is answered faster when it contains enough to act on without a second exchange:

• For a refund or purchase question: the email address used at checkout, the approximate date of the transaction, and the order or transaction reference if one was issued.
• For a correction: the article title, the passage in question, and the source that contradicts it.
• For a data request: the email address the request concerns, and which right is being exercised.
• For a question about sources: the article title and the specific claim.

Common requests

• Refunds. Handled under the refund policy. A request within the stated window does not need a reason.
• Corrections. Handled under the correction policy set out on the about page.
• Data access, correction or deletion. Handled under the privacy policy.
• Permission to quote or translate. Considered case by case; see the terms of use.
• Reporting a technical fault. The page address and the browser used are enough to start.

Requests that are declined

Some messages are answered with a short note explaining that the request falls outside what this publication does:

• Questions about a reader's own circumstances, or requests for an opinion on an individual situation. Delay Review reviews no individual cases.
• Requests for consultation, coaching, assessment or referral.
• Requests for clinical or medical guidance of any kind.
• Offers of sponsorship, paid placement, guest posts or link exchanges.
• Requests to publish a reader account or review. The publication does not carry them.